Accessibility Statement

Last Updated: 12/04/2025

Zoi Perfumery is committed to making our website and online shopping experience accessible to everyone, including individuals with disabilities. We believe all customers should be able to browse, shop, and interact with our Site with ease.

1. Our Commitment

We strive to follow accessibility best practices and industry standards so customers can enjoy an inclusive and user-friendly experience.

Our goals include improving accessibility through:

  • Clear, readable text
  • High-contrast visuals
  • Keyboard-friendly navigation
  • Alt text on images
  • Descriptive link labels
  • Logical content structure
  • Compatibility with common assistive technologies

2. Measures We Take

To support accessibility, we:

  • Regularly review pages for errors or barriers
  • Apply updates to improve usability
  • Test features with accessibility tools
  • Follow current WCAG guidelines where applicable
  • Provide alternative contact options if customers need assistance

Accessibility is an ongoing commitment, and we continue to work toward improving the Site experience for all users.

3. Third-Party Tools & Apps

Our Site uses third-party apps and integrations to support ecommerce functions such as payments, reviews, and customer accounts. These services may not fully adhere to the same accessibility standards we strive for.

If you encounter issues with third-party tools, please notify us so we can help or offer alternative options when possible.

4. Continuous Improvement

We understand accessibility is not a one-time project. As technology and standards evolve, we will continue to:

  • Evaluate accessibility
  • Adjust website features
  • Implement customer feedback
  • Work toward more inclusive digital experiences

5. Feedback & Assistance

If you experience difficulty accessing any part of the Site, we want to help.

Please contact us at:

Zoi Perfumery Customer Support
Email: info@zoiperfumery.com
Phone: (951) 249-3888

We aim to respond within 48 hours and assist with any accessibility needs.

6. Alternative Access Options

If you are unable to access information or complete a purchase on our website, we can assist you directly by:

  • Phone ordering
  • Email ordering
  • Providing product details or scent descriptions
  • Helping with account support or checkout