Frequently Asked Questions

Yes. All fragrances sold by Zoi Perfumery are 100 percent authentic. We never sell imitations, copies, or grey-market imports. Our products come from authorized distributors and trusted suppliers.

Yes. Select fragrances are available in sample or discovery kit formats. Availability may vary by brand.

We recommend reviewing each fragrance’s notes, scent family, and description. You may also try a sample when available.

We can modify or cancel an order before it has shipped. Once a shipping label is generated, we cannot make changes.

Please contact us right away:
Email: info@zoiperfumery.com

Processing typically takes 1–3 business days. Transit time is usually 2–7 business days, depending on your location.

- International shipping is not available at the moment. Please check back again soon.

If an address is unavailable at checkout, we may not ship to that location.

Once your order ships, you’ll receive an email with a tracking number. Tracking updates may take up to 24 hours to appear.

Address changes can only be made before shipping. Please contact us immediately if you need help.

We accept returns for:
- Damaged items
- Defective atomizers
- Incorrect items received

We cannot accept returns for opened, used, or sprayed fragrances.

For full details, please view our Return Policy.


Restocking Fee

We do not typically charge a restocking fee for returns that meet the eligibility criteria outlined in section 1 (Damaged, Incorrect, or Defective Items).

However, in rare cases where a non-qualifying return is approved as an exception to our policy, a restocking fee of 15% of the item's purchase price may be deducted from the refund amount. This fee covers processing, inspection, and administrative costs.

Contact us within 48 hours of delivery.
Please send photos of the item and packaging so we can assist quickly.

Yes, but only for damaged, defective, or incorrect items.
We do not offer exchanges for scent preference.

Fragrances can vary based on skin chemistry, environment, and application. This is completely normal and part of how perfume interacts with the body.

For best results, store fragrances in a cool, dark place away from:
- Direct sunlight
- Heat
- Humidity

Fragrances can last several years when stored properly.
Citrus- and floral-heavy fragrances may evolve slightly over time.

No, you can checkout as a guest.
However, creating an account lets you track orders and save preferences.

We accept major credit cards, debit cards, Shop Pay, and other secure payment methods available at checkout.

Yes. All payments are processed securely through Shopify’s PCI-compliant checkout system.

You can contact us at:
Email: info@zoiperfumery.com
Phone: (951) 249-3888

Our support team responds Monday–Friday, excluding holidays.
Please allow up to 48 hours for a response.