Shipping Policy

Last Updated: 12/04/2025

At Zoi Perfumery, we aim to ship your order quickly, safely, and reliably. Please review our Shipping Policy before completing your purchase.

1. Processing Times

Orders are processed within 1–3 business days.
During peak periods or product launches, processing may take slightly longer.
Orders placed after business hours or on weekends will be processed the next business day.

If we expect delays, we will contact you at the email provided at checkout.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

Delivery address
Package weight and size
Selected shipping method

Estimated delivery times begin after your order has shipped:

Standard shipping: typically 2–7 business days
Expedited options: available at checkout (if applicable)

Delivery times are estimates and not guaranteed.

3. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking updates to appear.

If you do not see tracking updates, contact us at:
Email: info@zoiperfumery.com
Phone: (951) 249-3888

4. Shipping Locations

We currently ship to:

All U.S. states and territories (excluding where restricted)
[Insert additional countries if applicable]

We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations where carrier restrictions apply (if applicable).

If your location is unavailable at checkout, shipping to your area may not be supported at this time.

5. Delivery Issues

a. Incorrect Addresses

Customers are responsible for entering the correct shipping address.
We cannot refund or replace orders shipped to incorrect addresses entered by the customer.

b. Lost or Stolen Packages

If tracking shows the package as delivered but you cannot locate it:

Check with neighbors, building management, or household members
Contact the shipping carrier directly
Contact us so we can assist further

Zoi Perfumery is not responsible for packages marked as delivered by the carrier.

c. Delayed Deliveries

Carriers may experience delays due to weather, holidays, or other uncontrollable factors.
We cannot refund shipping costs for delays caused by carriers.

6. Order Changes & Cancellations

Order changes or cancellations may be possible before shipping.
Once the shipping label is created, we cannot modify or cancel the order.

To request order changes, contact us immediately.

7. Shipping Restrictions

Due to carrier policies and fragrance transportation regulations, we may have restrictions on:

Certain countries or regions
Military addresses
Hazardous materials classifications for perfumes

If your order cannot be shipped, we will notify you and issue a refund.

8. Damaged or Incorrect Items

If your shipment arrives damaged or incorrect:

Contact us within 48 hours of delivery
Include photos of the product and packaging
Provide your order number

We will arrange a replacement or follow our Return Policy process.

9. Temperature Holds (Optional)

Add this section only if Zoi wants to protect fragrance integrity in extreme weather.

During extreme heat or cold, we may delay shipments to protect product quality.
If a temperature hold is necessary, we will notify you using the email or phone number provided.

10. Contact Us

For questions about shipping, contact:

Zoi Perfumery Customer Support
Email: info@zoiperfumery.com
Phone: (951) 249-3888