Terms Of Use

Last Updated: 12/04/2025

Welcome to Zoi Perfumery (“Zoi Perfumery,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, www.zoiperfumery.com (the “Site”), and any related services, features, purchasing activities, or communications (collectively, the “Services”).

By accessing or using the Site, you agree to be bound by these Terms and by our Privacy Policy, Return Policy, Shipping Policy, and any other policies referenced on the Site. If you do not agree, please discontinue use of the Services.

1. Eligibility

You must be 18 years or older to access and use the Services or make purchases from the Site. By using the Services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into these Terms
  • You will use the Site in compliance with applicable laws

2. Account Registration

Some features may require creating an account. You agree to:

  • Provide accurate and complete information
  • Keep your login credentials confidential
  • Be responsible for all activity under your account

If you believe your account has been compromised, notify us immediately at:
Email: info@zoiperfumery.com
Phone: (951) 249-3888 

We may suspend or terminate accounts for suspected fraud, misuse, or violations of these Terms.

3. Purchases, Payments, and Order Processing

By placing an order through the Site, you agree to:

  • Provide accurate billing and shipping information
  • Pay all charges, taxes, and shipping fees
  • Only use valid payment methods

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Update pricing and product availability at any time

All payments are processed securely through Shopify or its third-party processors.

4. Product Information & Availability

We strive for accuracy in product descriptions, ingredients, pricing, and imagery. However:

  • Scent perception varies based on body chemistry
  • Packaging or product appearance may differ slightly
  • Product availability is not guaranteed

Errors, inaccuracies, or omissions may occur. We reserve the right to:

  • Correct any errors
  • Update information
  • Cancel orders affected by such errors

5. Shipping & Delivery

Shipping is subject to our Shipping Policy. Risk of loss and ownership transfers to you when the carrier receives the package.

We are not responsible for:

  • Delays caused by carriers
  • Incorrect shipping addresses provided by customers
  • Lost or stolen packages marked as delivered

If you need help with delivery issues, contact our support team.

6. Returns, Exchanges & Refunds

Returns are governed by our Return Policy, which forms part of these Terms.

We accept returns only under the conditions outlined in that policy. Opened or used fragrance products may not be eligible for return unless defective or damaged.

7. Prohibited Conduct

You agree not to:

  • Use the Site for illegal or fraudulent purposes
  • Interfere with or disrupt Site functionality
  • Attempt unauthorized access to accounts or the Site
  • Use bots, scrapers, or automated tools without permission
  • Copy, duplicate, replicate, or reverse-engineer the Site or its content
  • Post false, misleading, defamatory, or offensive content
  • Resell products purchased from the Site without written permission

Violation may result in termination of access and legal action.

8. User Content: Reviews, Comments & Feedback

Users may submit product reviews or comments (“User Content”). By submitting User Content, you agree that:

  • Content must be honest, accurate, and based on real experience
  • You will not post harmful, unlawful, or misleading statements
  • You grant Zoi Perfumery a nonexclusive, royalty-free license to use, publish, or display your content
  • We may remove or edit content at our discretion

You may not use reviews to:

  • Promote competing businesses
  • Post spam or promotional material
  • Misrepresent product characteristics or performance

9. Intellectual Property Rights

All content on the Site—including text, images, logos, graphics, videos, product descriptions, and designs—is the property of Zoi Perfumery or its licensors.

You may not copy, reproduce, sell, distribute, or exploit any content without our prior written consent.

10. Third-Party Services & Links

The Site may link to third-party websites or services, including payment processors and shipping carriers. We are not responsible for:

  • Their content
  • Their privacy practices
  • Their accuracy or reliability

You access third-party services at your own risk.

11. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.
We do not guarantee that:

  • The Site will be uninterrupted or error-free
  • Product descriptions or imagery will be free of inaccuracies
  • Fragrance performance or scent longevity will meet individual expectations

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

12. Limitation of Liability

To the maximum extent permitted by law, Zoi Perfumery is not liable for:

  • Any direct, indirect, incidental, or consequential damages
  • Loss of profits, data, or business
  • Issues resulting from your use or inability to use the Services
  • Delays, errors, or inaccuracies

Your sole remedy for dissatisfaction with the Site is to discontinue use.

13. Indemnification

You agree to indemnify and hold harmless Zoi Perfumery, its owners, employees, partners, and affiliates from any claims, liabilities, damages, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement on third-party rights

14. Modifications to the Site or Terms

We may update, modify, or discontinue portions of the Site at any time.
We may update these Terms periodically. The updated version will include a new “Last Updated” date.

Continued use of the Services indicates acceptance of updated Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes must be resolved in the courts located in the County of Riverside, California.

16. Contact Information

For questions regarding these Terms, contact:

Zoi Perfumery Customer Support
Email: info@zoiperfumery.com
Phone: (951) 249-3888