Privacy Policy

Last updated: 12/04/2025

This Privacy Policy describes how Zoi Perfumery (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from www.zoiperfumery.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means any user of the Services, including customers, visitors, and individuals whose information we may collect in accordance with this policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When changes occur, we will:

  • Post the updated Privacy Policy on the Site
  • Update the “Last updated” date
  • Take any other steps required by law

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The types of information we collect depend on how you interact with us. In addition to the details below, we may use information to:

  • Communicate with you
  • Improve the Services
  • Comply with legal obligations
  • Enforce our Terms of Use
  • Protect the security of our business and customers

What Personal Information We Collect

1. Information You Provide Directly

This may include:

Contact Information

  • Name
  • Email
  • Phone number
  • Billing and shipping address

Order Information

  • Name
  • Billing address
  • Shipping address
  • Email
  • Phone number
  • Payment confirmation details

Account Information (optional)

  • Username
  • Password
  • Activity associated with your account
  • Wishlist items
  • Saved products

Shopping Activity

  • Items viewed
  • Items added to cart
  • Items purchased
  • Reviews submitted
  • Loyalty points or rewards activity (if applicable)

Customer Support Information

  • Information you include when you contact us

You may choose not to provide certain information, but this may limit your ability to use certain Services.

2. Information We Collect Automatically (Usage Data)

We may automatically collect information via cookies, pixels, tags, and similar technologies. This may include:

  • IP address
  • Device type
  • Browser type
  • Browsing behavior
  • Pages viewed
  • Time spent on the Site
  • Interactions with the Site
  • Referral sources
  • General location inferred from your IP address

3. Information We Receive from Third Parties

Examples include:

Ecommerce Platform Providers
Such as Shopify, which processes payment data, powers the storefront, and stores order information.

Payment Processors
They collect payment details such as credit card information, billing address, and confirmation data.

Advertising and Analytics Partners
They may collect browsing and behavioral data to help us optimize marketing.

Service Providers
Fulfillment partners, customer service tools, and email marketing systems.

We treat all third-party data in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process and fulfill orders
  • Facilitate returns or exchanges
  • Communicate updates about your order
  • Maintain your account
  • Improve your shopping experience
  • Provide customer support

Marketing and Advertising

With applicable consent, we may:

  • Send email or SMS promotions
  • Personalize marketing content
  • Show ads tailored to your behavior both on and off our Site

You may opt out of marketing at any time.

Security and Fraud Prevention

We may use your information to:

  • Detect and investigate fraudulent activity
  • Protect our Site
  • Ensure safe transactions

Service Improvements

We analyze usage data to refine our Services, product offerings, and online experience.

Cookies

We use cookies to:

  • Power essential functionality
  • Improve the Site
  • Remember user preferences
  • Conduct analytics
  • Tailor marketing

You can control cookies in your browser settings.
Removing cookies may affect how the Site functions.

The Site supports Global Privacy Control (GPC) signals.
We do not recognize other Do-Not-Track signals at this time.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers (payment processors, shipping carriers, data storage, customer support)
  • Marketing and advertising partners
  • Affiliates or corporate group members
  • Third parties when directed or consented by you
  • Authorities for legal compliance
  • Entities involved in business transfers, such as mergers

Categories of Personal Information Disclosed (Last 12 Months)

  • Identifiers (name, email, phone number)
  • Contact information
  • Order information
  • Commercial data (purchase history, cart activity)
  • Usage data (IP address, device activity)
  • Geolocation data

Sale/Sharing of Personal Information

We may “sell” or “share” personal information as defined by certain laws for marketing or advertising purposes, including:

  • Identifiers
  • Commercial information
  • Usage data

You can opt out via browser settings, GPC, or by contacting us.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their privacy policies before sharing information with them.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention

We use reasonable technical and organizational measures to protect your information.
However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services
  • Maintain your account
  • Comply with legal requirements
  • Resolve disputes

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request deletion
  • Correct inaccurate information
  • Request portability
  • Restrict processing
  • Withdraw consent
  • Object to marketing
  • Appeal our decisions

To exercise your rights, contact us using the information below.
We may verify your identity before processing your request.

You may designate an authorized agent to submit rights requests on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you are dissatisfied with our handling of your data, please contact us.
You may also lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country, including in the United States.
We use appropriate transfer mechanisms (such as Standard Contractual Clauses) when required by law.

Contact Us

For questions about our privacy practices, or to exercise your rights, contact:

Email: info@zoiperfumery.com
Phone: (951) 249-3888